Privacy Policy

MCG values the privacy of those who submit personal information to us.  This privacy policy (the "Privacy Policy") describes how and why we collect, store and use personal data. It also provides useful information about the rights of individuals.

This Privacy Policy applies to personal data provided to us by both individuals and organisations. Personal data provided to us may be used for the purposes we describe in this Privacy Policy or for other purposes otherwise disclosed at the time of collection.

MCG owns and operates the website www.mcg.be (hereinafter the "Website"). 

1. The terms used in this Privacy Policy

In this document, we use the following terms:

• The terms "we", "us", and "our" (or any related terms) refer to SRL MCG (registered with the ECB under number 0473404243);
• The term "personal data" refers to any information relating to an identified or identifiable natural person (i.e. a person who can be identified, directly or indirectly, in particular by an identification number or by one or more factors);
• The terms "you" and "your" (or any similar term) refer to visitors to the Website and our social networking pages and to jobseekers;
• Other terms shall be understood in accordance with the applicable data protection laws (in particular the General Data Protection Regulation (EU) 2016/679).

2. Who is the controller of your personal data?

SRL MCG (BCE/KBO 0473404243 ) is responsible for processing your personal data. You will find our contact details at the end of this document.

3. What data do we collect and process?

Here is a list of the personal data we collect and process:

• Identification data of visitors to the Website who contact us via the contact form: First name, Last name, Company name, Sector of activity, E-mail address, Telephone number, Content of your message;
• Identification data of visitors to the Website who subscribe to our Newsletter: First name, Last name, Company name, Sector of activity, Email address, Telephone number, etc.

• Website visitor traffic data shared with Hotjar: Hotjar unique user ID, device screen resolution, device type (unique identifiers), operating system and browser type, console logs and errors, geographic location (country only), preferred language for viewing the Hotjar-enabled site, mouse events (movements, position and clicks), keystrokes (by default not collected), URL and domain of origin, pages visited, date and time of access to the site and specific events occurring on the site.

If you provide us with information about a third party, you must ensure that the third party is aware of how the data will be used and has authorised you to disclose it to us for use (this authorisation also applies to our outsourced service providers). If we need personal data from people related to you to respond to your request, we ask that you bring this document to their attention.

4. How do we collect your personal data?

In most cases, we collect personal data directly from visitors to the Website. 

The circumstances in which we may collect personal data about you are as follows:

• When you communicate with us by telephone, in writing, by e-mail or via other electronic means such as social media;
• When you browse our Website ;
• When you fill in a form, subscribe to the newsletter, make a request or interact on the Website. 

 5. How, and on what basis, do we use your personal data?

We endeavour to process your personal data as appropriately as possible, limiting its use to what we deem reasonably necessary, for the following purposes and on the following legal bases:

• The processing is based on your consent:
  • To subscribe to our newsletter;
  • To get in touch with us;

  • To consent to the placement of non-essential cookies and optimise your browsing experience on our Website.

• The processing is necessary to take action at your request before entering into a contract with us:
  • Information: to answer your questions or to provide you with information about our products or services;
• The processing is necessary to pursue our legitimate interests:
  • To carry out surveys (e.g. on the effectiveness of online communication services);
  • To analyze and improve our services and communications and to monitor compliance with our policies and standards;
  • In order to establish activity statistics aimed at knowing the real demand of the customers;
  • To ensure the security of our network and information system and to prevent or detect security threats, fraud or other criminal or malicious activity;
  • For insurance purposes ;
  • To exercise or defend our legal rights or to comply with court orders; 
  • To collect information that will allow us to improve the quality of our communications by customising them to your own expectations.

6. Who else but us may have access to your personal data?

In certain circumstances, we may share your personal data with third parties. We will only do this if we are legally permitted to do so.

When you provide us with personal data, we assume that, unless you request otherwise in writing, we may disclose it when we believe it is reasonably necessary for the performance of our duties (as set out in this Privacy Policy) or when required by applicable law.

We share your personal data with our external service providers in the following areas: IT, marketing and business development.  

In some circumstances, our website will provide social plug-ins from different social networks. If you choose to interact with a social network such as Facebook or Instagram (e.g. by registering an account), your activity on our site will also be accessible on that social network site. If you are logged into one of these social networks during your visit to our site or if you interact with one of the social plug-ins, the social network site may add this information to your personal profile on that network based on your privacy settings. If you wish to prevent this type of data transfer, please log out of your social network account before accessing our site, or change the privacy settings of your social network account, if possible. Please read the privacy policies of these social networks for detailed information about the collection and transfer of personal information, your rights and how you can obtain a satisfactory privacy setting.

7. Transfers of information outside the European Economic Area

When we transfer your personal data to foreign countries, we protect it in accordance with this Privacy Policy. 

To send our newsletter, we use the Mailchimp solution. This solution belongs to the American company The Rocket Science Group LLC based in the State of Georgia in the United States.  Personal data from our mailing list may be sent to servers located in the United States for processing. In no way is this data sold by Mailchimp. This transfer is governed by the Standard Contractual Clauses established by the European Commission.  MailChimp may also automatically collect information about your device and your interaction with an email you receive. MailChimp uses cookies and other tracking technologies to collect some of this information. From time to time, MailChimp may obtain information about you from third party sources, such as social media platforms, and third party data providers. MailChimp's use of personal data, cookies and other tracking technologies is explained in more detail in their Cookie Statement available here. We invite you to refer to it if you wish to obtain more information.

Our website also uses Google Analytics provided by Google Inc. to help us monitor traffic on our website, which allows us to improve its performance. Google Analytics acquires user data from each visitor to the website through the use of page tags. A JavaScript page tag is inserted into the code of each page. This tag runs on each visitor's web browser, collects data and sends it to one of Google's data collection servers. Google Analytics can then generate customisable reports to track and view data such as number of users, bounce rates, average session length, sessions per channel, page views, goals achieved, etc. This transfer is governed by Standard Contractual Clauses. For more information on the Google Analytics Privacy Policy, please see here.

8. Security of your personal data

We have implemented appropriate security measures to prevent the loss, unauthorised use/access, modification or disclosure of your personal data. We have strict confidentiality agreements (including our data protection obligations) in place with our external service providers.

We have also developed procedures for dealing with any breach of personal data and will notify you and the relevant authorities when we are legally required to do so.

9. Your rights

You have the following rights in relation to our use of your personal data:

• Right of access: The right of access allows you to obtain a copy of your personal data. This allows you to understand how and why we use it and to check that we do so in accordance with the legal framework. There are, however, certain exceptions to this right, which allow us to deny you access to the data provided. This is particularly the case if you have provided us with personal data relating to a third party, or if we are prohibited by law from disclosing this information.
• Right of rectification: If any of your personal data is incorrect, you have the right to request rectification. It is also possible for you to fill in the missing data. You are invited to contact us using the contact details below, so that we can update your personal data if it is incorrect or if it has been changed. We will not be liable for any loss if you have provided us with inaccurate, false, incomplete or truncated personal data.
• Right to erasure: You may request the erasure of your personal data. This right is not absolute (e.g. legal obligations may require us to retain your data) and only applies in certain circumstances (e.g. where your personal data has been collected unlawfully).
• Right to restrict: In certain circumstances, you have the right to restrict the processing of your personal data. This means that, if you have a specific reason for the restriction, you can limit our use of that data. This may be the case if you have concerns about the information we hold or how we process it.
• Right to portability: This right allows you to request the communication of your personal data (e.g. contact details, purchase history) in a structured, commonly used and machine-readable format. It also offers you the possibility to transfer this data to another controller. This right to portability only applies if the legal basis for processing your personal data is consent or for the purposes of a contract, and where we carry out the processing by automated means (excluding, for example, paper documents).
• Right to object: You have an absolute right to object to the processing of your personal data for the purpose of direct marketing campaigns. In other specific circumstances, you also have the right to object to the processing of your personal data by asking us to block, delete and restrict access to it.
• Automated individual decision making: You have the right not to be subject to a decision, which may include the evaluation of certain personal aspects relating to you, taken solely on the basis of automated processing and which would produce legal effects concerning you or which would similarly affect you significantly. This right is not absolute and only applies in certain circumstances. You will be informed personally if we implement an automated individual decision.
• Complaints: In the event of a dispute concerning your privacy, we undertake to make every effort to find an amicable solution with you. If, however, you feel that we have been unable to do so, you may lodge a complaint with the competent supervisory authority either in your country of habitual residence, or in the country where you carry out your profession, or in the country where you suspect that a violation of data protection laws has occurred (for Belgium, see https://www.autoriteprotectiondonnees.be and for other countries, click here. You also have the right to bring an action before the courts.

You may, at any time, exercise any of the rights listed above, by contacting us via the contact details at the end of this document. In case of doubt, we may ask for a copy of your identity card, passport or any other valid document that can confirm your identity.

10. Withdrawal of consent

You may withdraw the consent you have given us to process personal data at any time. Upon notification of the withdrawal of your consent, we will cease processing the data for the purposes for which you have given us your consent, unless there is another legal basis for continuing to do so.

11. How long do we keep your personal data?

We limit the retention of your personal data to the period necessary to fulfil the purposes for which it was collected, including to meet legal and accounting requirements and, where applicable, to defend our interests in legal proceedings, until such proceedings have been concluded.

At the end of the applicable retention period, we will destroy your personal data, securely and in accordance with applicable laws and regulations.

12. Changes to our Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to update it, to reflect any changes in the way we process your personal data, or to introduce new legal requirements. Any changes to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email.

This document was last updated in May 2022. Please check this page regularly for the latest updates.

13. Contact details

Please direct any questions, comments or requests regarding our Privacy Policy to our Privacy Team:

SRL MCG

Rue de Rodeuhaie 7

1348 - Louvain-la-Neuve (Belgium)

BCE: 0473404243

 

B.T.W. / V.A.T. BE0473404243 

E-mail: info@mcg.be

Telephone: +32 10 450 995